Sheru Bhai Refund Policy

Effective Date: November 14, 2026

Welcome to Sheru Bhai. All payments are handled by Sigmify LLC. Sheru Bhai sells one-time video packs: each pack contains a number of 15-second videos, and the same balance can also be used to make photos.

1. Refund Eligibility:

If you have not used any of the videos or photos in a pack, you can request a full refund for that pack. Once any video or photo from a pack has been generated, that pack can no longer be refunded.

2. How to Request a Refund:

Email support@sheru-bhai.net from the address you used to buy, and include your order information: the purchase email, which pack you bought, and the receipt or order details from checkout. We will review your request and reply by email.

3. Refund Processing:

Approved refunds are returned in full to the original payment method. How quickly the money shows up depends on your bank or card provider. Once a pack is refunded, its videos and photos are removed from your balance.

4. Failed Generations and Non-Refundable Purchases:

A generation that fails does not count against your balance: the video or photo is returned to your balance automatically, so you never pay for a failed run. Packs that have been partly or fully used are not refundable.

5. Your Privacy:

Sheru Bhai respects your privacy. We collect your name, email, and payment information only to process your orders. Non-personal data is gathered via cookies. We do not share your information with third parties and do not collect data from users under 18 years of age. https://sheru-bhai.net/privacy-policy

6. Policy Changes:

We may modify this refund policy at any time. Any updates will be communicated to users via email.

7. Questions:

If you have any questions about our refund policy, please contact us at support@sheru-bhai.net.

Thank you for using Sheru Bhai.